The Toxic Conflict Triangle That's Killing Your Organization - Victim, Villain or Hero

Once upon a time…

 

Or (for those like me), a long time ago in a galaxy far far away….

 

As a child, you will recall that's how many stories would begin. Fairytales and stories seemed to always follow a similar plot of conflict between good and evil. It's no wonder that we carry these same archetypes into adulthood – into our homes and the workplace. But unfortunately, in real life, there is no "happily ever after" when this plot plays out in our organizations. The conflict triangle I'm going to discuss results in low productivity, employee turnover, and lack of trust. But, if we can each take part in rewriting the story in our workplace, we will learn to see conflict differently and find constructive ways to approach it.

 

So, what is the conflict triangle? 

 Most children's stories consist of three main types of characters: the victim (a "damsel in distress" or an innocent child), the villain (a witch, giant or dragon), and the hero...

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