Organizational Culture Overhaul in 5 Steps

Inclusivity means not "just we’re allowed to be there," but we are valued. I’ve always said: smart teams will do amazing things, but truly diverse teams will do impossible things. ~Claudia Brind-Woody

As the Black Lives Matter movement gains more widespread traction, the focus on diversity and inclusion has taken on new dimensions for workplaces. Critical conversations within organizations are revealing an undercurrent of toxicity that, while unintentional, has deeply impacted the experience and morale of team members.

"But Julia, organizational culture is one of those things that just evolves organically... right?"

Not at all. Culture in the workplace has to be as intentional and prioritized as your business strategy or your core service/product offering. If you want a workforce that's upwardly mobile and "comfortably in control," you need to view your culture as a key business driver. Here’s how you can do that:

1. Encourage your team to socially connect at...

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Leaders Are Listeners

 

Listening is a powerful and magnetic force. Have you ever noticed this? The people who listen to us are the ones that draw us closer. So, it makes sense why improved listening skills can make you a more effective leader. Whether you’re listening to your kids or in a meeting receiving feedback from your employees, it’s essential that you listen carefully and become more mindful of what others are saying between the lines.

As a leader, it’s not always easy to know what subordinates are thinking. It's quite common for those who speak out about their concerns to be labeled as complainers or having a bad attitude. Depending on the culture, there may be fears or frustrations around communication.

But, the leader who can listen clearly will develop relationships of trust and let others know their voice has value.

One of the ways a true leader can listen is by learning body language, being able to discern moods, facial expressions, and knowing behavioral issues....

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